RSA Canada has “big ambitions” for the post-Saunders era

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RSA Canada has “big ambitions” for the post-Saunders era

“People come and people leave organizations all the time.”

April Scott-Clarke on August 10, 2016

Upon the resignation of CEO Rowan Saunders from RSA Canada on July 27, Martin Thompson moved into the role of president and acting CEO, and those at the top of the global organization say it’s business as usual.

“People come and people leave organizations all the time,” Global Chief Financial Officer Scott Egan told Top Broker. “We are incredibly lucky to have someone of Martin’s caliber as interim CEO. He’s incredibly well known within the company and the marketplace.”

Read: Rowan Saunders moves from RSA to Economical

Thompson has been with RSA for approximately 20 years, working in various roles within the organization across the globe, including in Copenhagen, the U.K. and Canada. Most recently, Thompson was the senior vice-president of commercial insurance for RSA Canada.

Over the past two and a half years Thompson says RSA has been making significant operational changes, “creating flexibility and capacity at the local level.” Those operational changes were first put to the test during the outbreak of the Fort McMurray wildfires this year and “[the changes] really paid dividends for us,” Thompson says.

The new strategy has allowed the organization to focus on improving its pricing and agility within the market as well, with a big focus being on attracting new customers and providing a better customer experience, Thompson says.

Read: The 2016 P&C Preview

And customers (both consumer and brokers) are going to remain at the top of the priority list. “We need to have more focus on customers and expectations on how they want to interact with us,” Thompson says. “The driver behind that is technology. We see [technology] as a way to provide better service and reduce costs.” Thompson also says that the company will be focusing on its cyber products and expects to launch more offerings in this area.

RSA Canada is entering the fourth financial quarter on a high, despite tough economic conditions across the globe. “Our underwriting profits were record numbers,” Egan says. “It’s been a fantastic first half year for the group and for the Canadian business.”

And both men don’t see a sign of that success stopping. Thompson says, “We have big ambitions for the future.”

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RSA Canada has “big ambitions” for the post-Saunders era