Wednesday, 25 May 2016

Soften the question

http://feeds.feedburner.com/~r/autonews/FinanceAndInsurance/~4/Sa4IPXRaEIY

Most of the time, there’s no indication of the real reason a customer is resisting an FandI product, says Steve Klees of EFG Cos. Ask about the objection, he suggests, but do it courteously.


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Soften the question

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